Mailing Address

PO Box 235569
Encinitas, CA 92024

General Enquiries

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Returns Address

Life Factor Research Returns
5671 Palmer Way Ste F
Carlsbad, CA 92010

Customer Service Information

Life Factor Research is committed to quality customer service. We strive to provide our customers with an attentive, personal and timely service. If you feel we have not lived up to your expectations, please do let us know at the following email address:

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How much is shipping?

When you place a single order of any combination of Life Factor Products that totals $80 or more you immediately qualify for the Life Factor free shipping program within the United States only. This means that if you have a standing LifeFactorDirect order totaling $80 or more monthly...you will NEVER see a shipping charge, it's on us!! 
Shipping fees apply to all orders outside the United States and are advised at the time of order.

2nd day shipping is available for an additional fee.

When will my order ship?

Orders are processed quickly in the system and most orders are shipped within 2 business days.

Has my order shipped?

You will receive an order confirmation when you place your order and a follow up email to confirm the shipment and tracking number (if applicable) of your order.
Alternately, you can sign in to your online account by clicking the sign in tab at the top of any webpage of our website to view your order status and tracking information.

How do I track my order?

You will receive an order confirmation when you place your order and a follow up email to confirm the shipment and tracking number (if applicable) of your order.
Alternately, you can sign in to your online account by clicking the sign in tab at the top of any webpage of our website to view your order status and tracking information.

Can I change quantities or cancel an item in my order?

Orders are processed very quickly in the system and cannot be changed or cancelled. However, we do offer an unconditional 90 Day money back guarantee.

How do I create an online account?

Customer accounts are created during the checkout process of your first order.

Can I receive your email information even if I do not have an account?

Everyone is welcome to receive our emailed information and promotions.
Simply click on the Email optin link on the left hand side of any page and follow the simple prompts. You can unsubscribe at any time if you change your mind. Please review our Privacy Policy.

I forgot my password!

You can retrieve your password by clicking on the “Forgot Your Password?” link at the bottom of the sign in box. You will be asked to verify a piece of information to help us confirm your account. Password email instructions will be sent to your primary email address on file.

What is your return policy?

LifeFactor Research offers a 90 Day money back guarantee.
Click here to review our return policy and return instructions.

I received the wrong product!

We do apologize if we have made an error packing your order! In the event you do receive the wrong product please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a prompt resolution.

How do I edit my account and payment information?

Sign in to your online account by clicking the My Account link at the top of any webpage of our website. Once you have Signed In you can update or add additional shipping addresses and update or add additional payment accounts. Click on the “Account Info” in the left hand navigation and follow the on screen prompts.